Finding the pain with lean usability testing
YEAR
2019
PRODUCT
Internal CAM Software
MY ROLE
Usability Testing
Objective
It has been identified that some functionality on our CAM software needed to be improved. We ran specific usability testing to identify potential pain points and areas of optimisation.
This usability testing will provide us with actionable insights based on actual quantitative and qualitative data.
The 3 Core Usability Metrics
Our Usability Test Sessions
Testing Process
Test Participant
Graeme Fellows
Facilitators
Micheal Voang & Chris Emery
Test Environment
Chelmsford Factory - Private Pod
Test Device
Laptop with mouse
Recordings
Audio and screen capture
Participant Profile
CAM Task
Scenario
An order has just been accepted from a customer and needs to go into production immediately.
Task
You have just been given a Step file and drawing. Create the necessary documents ready to handover to a machinist.
Task Results
Questionnaire & 1-1 Interview
Analysis
Next Steps