Finding the pain with lean usability testing

YEAR

2019

PRODUCT

Internal CAM Software

MY ROLE

Usability Testing

Objective

It has been identified that some functionality on our CAM software needed to be improved. We ran specific usability testing to identify potential pain points and areas of optimisation.

This usability testing will provide us with actionable insights based on actual quantitative and qualitative data.

The 3 Core Usability Metrics

Usability Metrics

Our Usability Test Sessions

Our Test Session

Testing Process

Test Participant

Graeme Fellows

Facilitators

Micheal Voang & Chris Emery

Test Environment

Chelmsford Factory - Private Pod

Test Device

Laptop with mouse

Recordings

Audio and screen capture

Test Environment

Participant Profile

Test Participant

CAM Task

Scenario

An order has just been accepted from a customer and needs to go into production immediately.

Task

You have just been given a Step file and drawing. Create the necessary documents ready to handover to a machinist.

Task Results

Task Results Visualised

Questionnaire & 1-1 Interview

Questionnaire

Analysis

Effort vs Value Matrix
Running Themes

Next Steps

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© 2024 Michael Voang